Terms of sale
1. Who we are
Write It Right is run by Natural Resources Europe Limited (company number 08191841, registered in England and Wales), trading as Write It Right, whose registered office is Bankside 300, Peachman Way, Broadland Business Park, Norwich NR7 0LB, England. You can contact us at adrian.boodt@natreseur.com. VAT number GB 172 3455 14.
2. What you're buying
We sell digital content, supplied online through your Write It Right account:
- Full course: all six modules and narrated lessons, lesson checks, worksheets, every letter template, and a certificate of completion.
- Scenario Template Pack (UK & EU): six scenarios with initial, follow-up and escalation letters you fill in and download.
Some content is free when you create an account. Prices are shown before you pay and include any VAT we must charge. Payment is taken by our payment provider, Stripe; we never see your card details.
Who can buy: paid content is currently sold only to customers with a billing address in the United Kingdom (including the Isle of Man and the Channel Islands). If an order is placed with a billing address elsewhere, we refund it in full and don't supply the paid content. Free content is available to everyone.
3. Your account
You sign in with a link sent to your email. Keep access to that email address, as it's how you get back into your purchases. Purchases are for one person and can't be shared or resold.
4. Licence
When you buy, you get a personal, non-transferable licence to use the content for your own complaints and appeals, for as long as we run the service. The letters you write with our templates are yours. You may not copy, republish or sell the course content or the templates themselves.
5. Your right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase of digital content. Because the content is available straight away, at checkout we ask you to agree to immediate access and to acknowledge that you lose this right once supply begins. Supply begins when you open a paid lesson or a paid letter template.
If you haven't opened any paid content, you can cancel within 14 days of buying for a full refund: email us from the address on your account. If you're in the EU, you have equivalent rights under your country's law.
6. If something is wrong
Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If it isn't, tell us and we'll fix or replace it; if we can't do that within a reasonable time, you're entitled to some or all of your money back. Nothing in these terms affects your statutory rights.
7. Not legal advice
Write It Right teaches a method for writing complaint and appeal letters and gives general information about consumer rules. It isn't legal advice and doesn't create a solicitor–client relationship. Rules change and every case is different, so check the rules that apply to you before sending a letter, and take professional advice for complex or high-value disputes. We can't guarantee any particular outcome. See our disclaimer.
8. Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for losses that weren't foreseeable, or for business losses, as the service is for personal use. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
9. Changes and availability
We may update the course to keep it accurate, for example when the law changes. We'll try to keep the service available but can't promise it will always be uninterrupted. If we ever stop running the service, we'll give you reasonable notice and a way to download the letters you've drafted.
10. Refunds and payment issues
Refunds are made to the card you paid with. If a refund is made, access to the refunded product ends.
11. Law and disputes
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts. If you live in the EU, you also keep the protection of the mandatory consumer laws of the country you live in. If you have a complaint, email us first and we'll reply within 14 days.