Disclaimer
Write It Right is general information and a letter-writing method. It is not legal advice.
The course explains common UK consumer rules, and EU rules where they differ, as we understand them at the date shown in each lesson. Laws, regulator guidance, compensation amounts and deadlines change, and how they apply depends on the facts of your case.
Before you send a letter, check that the rule you rely on still applies to your situation, for example on GOV.UK, the relevant regulator or ombudsman's website, or Citizens Advice. For complex, high-value or time-critical disputes, or if court action is likely, speak to a solicitor or Citizens Advice.
Example outcomes mentioned in the course, such as compensation received by the course author, describe individual cases. They aren't a promise of what you'll receive.
Using the course or templates doesn't create a solicitor–client relationship with us, and we don't act for you in your dispute.